Job Description
The purpose of this role is to develop and strengthen relationships, identify needs, and expand opportunities with third tier of key accounts / stake holders to meet business
objectives. The role also requires assistance in proactive problem solving by devising strategy that add value, and meeting deadlines. The role is responsible for planning on day-to-day basis for key accounts. Working closely with the different teams to promote cross-selling opportunities by working closely with both internal and external stakeholders across exam products & services.
Main Opportunities/challenges For This Role
- Assist in achieving sales/ account targets set internally as per the Exams growth strategy and Cambridge.
- Ensure customer satisfaction by managing the relationships with on boarded schools from inception to submission of entries.
- Assist to Capitalize on opportunities by foreseeing the country conditions
- Assist to Build and deepen networks critical to business growth (private and public sectors).
- Assist in analyzing and reporting on changed commercial planning scenario's for strengthening relationships within Exam networks.
- Assist in delivering and enhancing customer service internally and externally
- Assist in developing strong relationships with external customers in order to sell/cross-sell/upsell product portfolio Supporting the development of new operational processes and standards to match the expansion of the business and product portfolio.
- Assist in taking on initiatives that are in line with the larger exam network and British Council strategy.
- Remaining current with all exam products for sharing with the exam network.
- Assist in managing, executing & reporting of Exam events.
- Extend assistance as needed across exam units and British Council programs.