Job Description
Key Responsibilities:
- Clear and effective verbal and written communication in English is essential for interacting with clients, understanding their needs, and conveying product/service information.
- Ability to provide excellent customer service to internal and external stakeholders by addressing inquiries, resolving issues, and ensuring satisfaction.
- Building rapport with clients, understanding their perspectives, and fostering positive relationships are crucial for long-term success in sales and support.
- Ability to negotiate terms, close deals, and handle objections while ensuring customer satisfaction and company profitability.
- Proficiency in administrative tasks such as managing calendars, scheduling meetings, handling correspondence, and organising documents are fundamental.
- Being proactive and resourceful in finding solutions, gathering information, and addressing challenges.
- Willingness to learn and improve skills, processes, and systems to enhance efficiency and effectiveness in business support functions.
- Proficiency with sales, CRM software, and other relevant technology tools is increasingly important in modern sales and support roles.
Required Skills and Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven work experience (2 years) in business development, sales, or a relevant role, specifically in staff augmentation or IT services.
- Strong understanding of the staff augmentation industry and its current events.
- Excellent communication and negotiation skills; proficiency in presenting, persuading, and closing deals.
- Ability to build rapport and collaborate with clients and internal teams.
- Proficient in MS Office and CRM software (e.g., Salesforce).