The Business Operations Lead will be instrumental in streamlining processes, managing resources, and enhancing overall operational efficiency. This role demands strong organizational skills, a keen eye for detail, and the ability to work collaboratively across various teams.
Key Responsibilities:
* Collaborate with CEO and CoS in streamlining company-wide operations
* Respond to chargebacks and refund requests in a timely manner
* Conduct initial screening calls with potential candidates to evaluate their qualifications and fit for the company culture
* Collaborate with CEO to schedule interviews and manage candidate communications
* Schedule and coordinate meetings, interviews, and events, optimizing schedules for efficiency
* Prepare agendas and take minutes to ensure all action items are tracked and addressed
* Draft, review, and distribute offer letters to selected candidates
* Oversee the procurement and maintenance of office equipment, including laptops, mobile phones, SIM cards, and other essential tools
* Lead end-to-end merchant technical integrations
* Collaborate with the marketing team to manage design posters and banners
* Facilitate the onboarding process for new hires, ensuring a smooth transition into the company
* Audit customer support interactions, including chats and calls, to identify areas for improvement
* Develop strategies to enhance the customer support experience and train team members accordingly
* Utilize operational software to track key performance indicators (KPIs) and generate reports for management review
* Prepare onboarding materials, conduct orientation sessions, and provide necessary training on company policies and procedures
* Identify opportunities for operational improvements and implement best practices to enhance productivity and efficiency
* Collaborate with cross-functional teams to ensure alignment on goals and processes
Requirements:
* Bachelor’s degree in Business Administration, Operations Management, or a related field.
* 2+ years of experience in operations, project management, or administrative roles.
* Strong organizational and multitasking skills with an ability to prioritize effectively.
* Sense of urgency
* Excellent verbal and written communication skills.
* Experience in operations coordination, management, and strategy design skills.
* Proficient in Microsoft Office Suite and operational management software.
* Ability to work collaboratively in a fast-paced environment.