Job Description
Diginet Global (PVT) LTD is hiring an IT specialist to join our growing team.
Job Responsabilities:
- Provide phone, remote, and onsite technical support for applications, computers, printers, and phones to vendors, and users as necessary
- Troubleshoot Windows, Office, and various other desktop applications
- Mobile Phones (iPhone, Android)
- Hardware (Desktops, Laptops, Tablets)
- Virtual meeting applications equipment
- Network connectivity
- Printers, copiers, and scanners
- Projectors and other audio video equipment
- Ability to manage provisioning, tracking, de-provisioning, and usage reporting of equipment and user accounts
- Utilize inventory of on-hand spare equipment for quick user turnaround
- Basic training walk through customers' Windows and Office functions
- Creation and maintain technical and user documentation
Job Requirements:
- High school diploma or equivalent. Bachelor’s degree in information systems or related field preferred.
- Minimum of 1 year’s professional experience working on an IT help desk team in a multi-tiered team with geographically dispersed office locations.
- Ability to work in pressure situations to meet required deadlines, flexibility in work schedule
- Technical writing skills and ability to train all levels of technicians and users when necessary
- Must be able to manage and schedule multiple projects on an ongoing basis with the ability to prioritize and work independently and as a team member
- Network connectivity
- End-user desktop support
- Microsoft Windows 10 - 11, Microsoft Windows Server, MacBooks, Microsoft Active Directory
- Dell PowerEdge server hardware (or similar)
- Windows-based network services including DNS and DHCP
- Microsoft System Center Operations Manager (for system monitoring and alerting)
- Automation and scripting (Microsoft PowerShell) are a plus
- Excellent verbal communication skills, including assisting and training tiered technical personnel in software and hardware procedures and utilization
- Knowledge of LAN WAN technologies and network troubleshooting practices
- A+ certification is a plus.