Key Responsibilities:
• Diagnose and resolve hardware issues for servers, storage devices, and networking equipment.
• Perform hardware replacements, upgrades, and maintenance on various IT equipment.
• Collaborate with L3 support teams for complex issue resolution and escalations.
• Manage and document incidents, changes, and problem resolutions in the ticketing system.
• Provide on-site support as necessary, adhering to SLA commitments.
• Ensure compliance with organizational policies and procedures for IT infrastructure.
• Continuously update technical knowledge to stay current with industry advancements and emerging technologies.
Requirements:
• Minimum of 3-5 years of experience in hardware breakfix support, specializing in server, storage, and networking equipment.
• Proficiency with server platforms (e.g., HP, Dell, IBM) and storage solutions (e.g., NetApp, EMC, HPE).
• Strong understanding of networking fundamentals and experience with networking hardware (e.g., Cisco, Juniper).
• Add-on knowledge working in ITSM tools and ticketing systems (e.g., ServiceNow, Remedy).
• Excellent problem-solving skills and ability to work independently under pressure.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA Server+, Network+, or vendor-specific certifications) are a plus.
• Preferred experience in a multi-vendor environment.