Job Description
As an IT Support Coordinator Intern, you will have the opportunity to gain valuable hands-on experience in the field of information technology. You will assist the IT team in providing technical support to end-users, coordinating support activities, and contributing to the efficient operation of our IT infrastructure.
Key Responsibilities:
- Assist in providing technical support to end-users, helping to troubleshoot hardware, software, and network issues.
- Learn to diagnose and resolve technical problems under the guidance of experienced IT staff.
- Assist in coordinating IT support activities, including help desk ticket management and prioritization.
- Collaborate with IT team members to contribute to efficient problem resolution and user satisfaction.
- Learn to conduct training sessions or assist in creating resources to help end-users better understand and utilize IT systems and software.
- Assist in maintaining records of support requests, resolutions, and system configurations.
- Assist with tasks related to hardware and software management, including setup, deployment, and basic troubleshooting.
- Learn about the procurement process and how to ensure the availability of necessary IT resources.
Qualifications:
- Recently completed degree in Information Technology, Computer Science, or a related field.
- Strong interest in IT and a desire to learn and grow in the field.
- Basic knowledge of computer hardware and software.
- Excellent problem-solving and communication skills.
- Ability to work well in a team and learn from experienced IT professionals.
- Eagerness to take on new challenges and contribute to the success of the IT team.