Employees at Namami thrive at the intersection of thinking, making, and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing. We’re all partners in our company, committed to doing the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.
The Project Manager plays an essential role in supporting the clients to ensure overall success in their initiatives through a variety of efforts in accordance with each pillar’s deliverables. The position will rotate throughout the various marketing pillars: Newsletter Emails, Social Media, Branding, and more. Above all - the Project Manager is responsible, with support, for client retention and through the success of their growth and via successful marketing initiatives.
Key Responsibilities –
Project Manager Duties:
· Receive and respond to internal and external client requests within established timelines while working closely with internal departments in order to identify solutions to issues as they arise or as requested by the client
· Investigate and resolve client exceptions including disputes, complaints, answers, and counterclaims, ensuring responses to and from the clients are handled in accordance with client requirements
· Respond to client requests regarding the status of their items
· Proactively work to expeditiously resolve exceptions regarding the client’s inventory as they arise
· Identify process improvements and recommend necessary changes to better Namami as a whole
· Build and cultivate professional client relationships
· Meet with clients over Zoom and Zoom audio - usually one meeting per client every month.
· Work both independently and as part of the larger marketing team
· Participate in project meetings and propose improvements if necessary
· Evaluate potential problems or obstacles and develop solutions
· Plan and manage goals, project schedules, and new information
· Communicate with internal and external stakeholders/vendors to identify and define project requirements, scope, and objectives, as well as provide status updates
· Must attend several weekly Zoom meetings -- around 3 or 4 – and communicate on WhatsApp daily
· Familiar with project management tools such as FreedCamp
Qualifications:
· Fluent in English. Additional: Spanish
· Background of American culture to understand nuance ● Excellent+++ English written and verbal communication skills
· Bachelor’s degree in Business, Marketing, or equivalent preferred. Appropriate education and/or experience may be substituted on an equivalent basis
· Preferred: Minimum 2 years of experience in a marketing environment
· Demonstrates understanding of relevant marketing concepts and tools - including Meta, TikTok, LinkedIn, and other social media platforms and best practices to engage and retain community.
· Must have knowledge in regard to Email Service Provider platforms
· Proven ability to prioritize, multi-task, and manage multiple projects
· Ability to utilize technical knowledge, and project coordination skills to demonstrate independent judgment and decision-making with both strategic and tactical issues
· Ability to utilize project management skills to demonstrate independent judgment and decision-making with both strategic and tactical issues
· Ability to display a professional demeanor in potentially stressful situations
· Proficient with Microsoft Office, including Word Document and Excel, as well as Google Docs and Google Sheets
· Helpful is the ability to work in Canva and create graphics, as well as provide art direction to the internal art department
· Instill creativity and be able to generate fresh ideas, as well as follow and implement trends as appropriate for each client
· Desire to stay on top of news and events, and be able to instill flavor within copy as appropriate Namami is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace.
Start Date - April 1 - Competitive salary based on experience