Job Description
The Project Manager is a customer-facing role tasked with delivering projects based on the scope of the SOW while delivering 5-Star service to the customer. The Project Manager works with the customer daily, communicating status, issues, and resolutions for their portfolio of projects. We’re looking for Project Managers with experience with nationwide or global hardware technology rollouts.
Key Responsibilities
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Project Manager Is Primarily Responsible For
- Manage day to day operational activities for a portfolio of projects across various internal functional departments within Zones.
- End-to-end responsibility for successful delivery in a matrix resource environment for project deliverables.
- Provide weekly status reports to the Director, PMO detailing financial performance, issues, corrective actions, and project statuses.
- Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings. Deliver services based on contractual deliverables.
- Manage project deliverables and get client signoff
- Oversight and management of equipment installation and coordination of technical teams
- Recommend implementation improvements to technical procedures based on understanding of technology
- Coordination of support work from other departments including but not limited to maintenance technicians, field network engineering, and engineers.
- Lead teams of multi skilled resources on to ensure deliveries of project are met.
- Recommend improvements to established procedures and processes.
- Effectively communicate with all operations groups in the company as well as organize and distribute project data to the field teams designated to specific projects. Follow a designated project management methodology to achieve all tasks assigned by the Project Management Team.
- Maintain PMO knowledge and provide support for on-time development and delivery of IT hardware implementations.
- Other duties as assigned
We are seeking candidates with the following experience and skills
Experience
- Bachelor’s degree and a minimum of 5 to 7 years of experience in Project Management.
- PMP Certification Required
- Proven experience effectively interacting with customers, including relationship building.
- Manage the day-to-day operational activities and budget projects across various internal functional departments within Zones
- Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.
- Ability to use PMI methods in work products/project execution including change management, risk management, and issues management.
- Negotiation skills to achieve coordination and results.
- Ability to manage changes effectively and proactively in project scope
- Manage project forecast and actual invoicing on a weekly basis.
- Develop project resource and cost estimates.
- Ability to perform detailed “what-if” forecasts based on changes to project scope, schedule, or resources
- Monitor actual project expenditures against project estimates and budgets.
- Experience and success in managing service level agreements with penalties
- Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing
- Ability to proactively develop and implement strategies that mitigate risk
- Ability to work and adapt to change in a fast-paced environment
- Experience with projects implementing IT hardware solutions.
Key Skillset
- Experience in hardware technology deployments, pitfalls, and how to drive success
- Understands how to build our delivery process
- Financial management (modeling, forecasting, and managing)
- Experience in driving teams to achieve project goals
- Can quickly perform “what-if” modeling to communicate risks and options for projects
- Good communications skills (written and verbal)