Responsible for implementation, customization and daily administration of all Zoho applications, primarily Zoho CRM, Books, Projects, Analytics, Sales IQ and Desk Involved in the complete project and software development lifecycle from scoping/requirement gathering, system design, end user testing, assist in training, roll out a user support
Understand business processes and requirements of internal teams to implement and customize various modules in the relevant Zoho Application Communicate with external parties to source or communicate information as required Create and maintain automation using workflows, custom functions and widgets Develop and manage user access privileges, homepage dashboard, module and field level customizations
Develop and maintain sync integrations between applications in the Zoho platform Work with in-house web developers to resolve any issues with lead capturing from webform CRM fields, either through third-party APIs or coding Investigate and troubleshoot day to day issues in leads and opportunities management, contacts, companies and the overall functionality of Zoho CRM
Test changes and solutions in development environments (sandbox) before go-live Test fixes to ensure bugs and issues have been resolved
Provide general support for all enterprise applications Provide on-site support for ad hoc requests, coding, live chat, lookup and company module data sync between CRM, Books and Analytics Work with the Zoho Team to troubleshoot any system errors Create documentation for changes and updates for end users.
Requirements
Minimum 2 years relevant experience
Bachelor's Degree in IT or Computer Science
Ability to create logical workflows, relevant field creation and data mapping
Certification as a Zoho Certified Administrator is desirable
In-depth knowledge of all Zoho One Apps mainly: CRM, Analytics, Books, Sales IQ, Desk, Survey and Campaigns
Understanding of the admin structure and application Zoho One, Zoho APIs and Integration with third party applications e.g. Wordpress, Gravity Forms and formulas for Zoho Analytics Knowledge of Deluge Scripting, JavaScript, MySQL Queries, jQuery