Job Description
Byte is seeking a dynamic and socially adept individual to join our team as a Social Media Intern. This role is designed to foster meaningful connections with our audience across various channels, particularly focusing on the MELT brand, a leading Smashburger restaurant in Lahore. The ideal candidate will play a pivotal role in enhancing our online presence, engaging with the vibrant Lahore community, and ensuring a positive representation of our restaurant brands.
Responsibilities
- Engagement Across Channels:
- Actively engage with the community on all channels, including Facebook, Instagram, TikTok, and Google Reviews.
- Represent our restaurant brands in conversations, embodying a fun, responsive, and proactive approach.
- Content Impact Analysis:
- Analyze the impact of social content created by the team, assessing engagement, reach, and sentiment.
- Provide insights on the effectiveness of content strategies and suggest improvements.
- Community Moderation:
- Moderate online community platforms, ensuring a positive and inclusive environment.
- Address community concerns, questions, and feedback in a timely and professional manner.
- Content Evaluation and Curation:
- Evaluate and curate community-generated content to showcase on our social media platforms.
- Ensure that curated content aligns with brand guidelines and resonates with the target audience.
- Feedback and Reporting:
- Provide regular and actionable feedback to Byte stakeholders on the community's sentiment, concerns, and suggestions for improvement.
- Contribute insights for community activation and collaboration opportunities.
Qualifications
- Social media management and marketing experience.
- Proficiency in engaging on Facebook, Instagram, TikTok, and Google Reviews.
- Familiarity with TikTok trends and content creation.
- Excellent written and verbal communication skills (English and Urdu), with the ability to embody the brand's voice.
- Creative mindset, responsiveness, and a proactive approach.
- Ability to maintain brand guidelines while interacting with the community.
- Punctuality and determination to fulfill given tasks.
- Ability to be a team player.