TenfoldsMedia is looking for an energetic social media representative to join our company. Tenfolds also provides teaching services for which they generate the lead and incumbent have to respond instantly to all queries of interested students. The range of queries can be from 50-100
Job Requirement:
Experience: Fresh to 6 Months
Job Location: Shahrah e Faisal, Karachi
Qualification: At least should have Bachelor degree
Job Description:
· The incumbent will be responsible for communicating with customers via social media platforms i.e. Facebook, WhatsApp, zoom, phone calls etc.
· Respond to all customer queries, concerns, and comments posted to the company's social media platforms.
· Keeping the track record of customers, taking feedback and making a Follow up calls to customers.
· Liaising with team to meet and exceed customer expectations.
Skills required:
· Should have good verbal and written communication skills
· Solid customer service skills
· Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google.